Customer Testimonials

Here at LILIN we pride ourselves on our perfect customer service.Below are just some of them many comments we have received from our customers:

 

“Great product range and fantastic service. I would specifically like to thank Darren for his help and support while taking over an existing LILIN system.”

 

"As a specialist installer of CCTV products we appreciate the quality that is required to satisfy the knowledgeable marketplace. Without doubt the LILIN products are produced to a high quality at unbeatable value. Many thanks to the whole team who always ensure that excellent service and fast response is provided with every order."

 

"I have had much contact with your credit control department over the past few months and in particular Mr Frank Schuler and I feel I must write and thank you for the courteous, helpful and professional way in which he has dealt with our account. I feel that many companies could learn from Mr Schuler's approach to dealing with customers, I have found him polite, reasonable and always open for discussion."

 

"We wanted to take this opportunity to say thanks for all the help that you and the team at LILIN have given us through our working relationship so far. Your prices and rapid delivery service has enabled us to win business we sometimes would not have been able to acheive. We are looking forward into the future now with good vision knowing we have the service and support from a leading worldwide manufacturer."

 

"Just a quick note to say thank you and the team for the recent training sessions. I don't know what you did but they all came back showing signs of enthusiasm! I soon wiped the smile off their faces by telling them they could no longer use the excuse that they did not know the equipment!"

 

“Just a brief note to thank you and your team for the service and support you have given us.  It has not gone unnoticed that your efforts and rapid response have helped us provide a professional and efficient service to our clients.” 

 

"From the first phone call you have taken care and time to help us with the quotations we have asked for on various products, right up to opening an account. We are confident that with you as our supplier and with the excellent training courses you offer we will receive the support we need to develop our business into a larger operation."

 

"Just a short note to say thank you for the friendly/efficient service. To date, we have found the products to be first class at a competitive price. We look forward to continuing business with LIILN. Keep up the good work!"

 

"I thank you for your recent letter and new price list for our company. While writing I would also like to express our appreciation for the help from your staff who's efforts are helping to secure a major contract."

 

"I am writing to thank you for your prompt service regarding our order. The client is delighted with the Domes and Digital Video Recorder and has allowed us to use the site as a reference for other potential customers, so hopefully I will be in touch soon."

 

"I am writing to thank you for the service I have received from the LILIN staff over the past year. I have found them to be especially easy to deal with and they have provided a quick and professional response to any requests I have made. I would also like to show my appreciationfor your Mini Dome Cameras. Both the colour and mono versions have been excellent value for money and have brought me extra business from customers wishing me to install the same cameras in their shops."

 

"Many thanks for an excellent service, fast response and very reliable service. Many thanks to Ian for all his technical expertise as it has helped our staff to gain new business deals."

 

"I would like to congratulate LILIN on the excellent service and service it provides. We have been very impressed by the time and effort put in by yourselves and the after-sales support given to us."

 

"I would like to take this opportunity to thank you for all the help and support you have given my company over the recent months. You are always extremely helpful during telephone conversations and always keep your word. I am never concerned about phone calls being returned, quotes being sent over or even equipment delivery times as I know they are always received when promised. I look forward to our continued custom with LILIN."

“Just a quick email to say thank-you to Darren in Technical, his after service support with my DVR 3160 was excellent. The problem was solved straight away and I think he a credit to your company, thank-you once again.”

 

“I would like to portray our sincere thanks to all the team at LILIN.  This is due to your continuous dedication in providing a perfect customer service.  Each and every time we require assistance, you deliver fast, with a friendly and confident business like manner, in all areas ranging from technical support right through to placing an order. I am pleased to be involved with a manufacturer of worldwide status and I am confident that having an asset like LILIN now working closely with our company we will be able to obtain additional business due to the quality and competitiveness of your CCTV equipment.  I would recommend your service to anybody who requires a helpful and professional organisation to enhance their company.” 

 

“Darren is one of the best tech support guys I have ever spoken with.  It makes a change to have a conversation with someone who actually knows what they are talking about and who not just reading from a script. His knowledge is not just based on one thing either; it’s based on a wide spectrum of things”

“I understand Darren Chew reports to you, I just wanted to pass on my thanks and a word of appreciation for what I believe is some outstanding support from Darren. Recently I had a staff member change the “admin” password on our DVR system, it was not a big issue until the power failed and we could no longer get into the system.Upon contacting your technical support department I managed to get in touch with Darren and it has been an absolute pleasure to deal with him from that moment, Darren was quick to respond to my questions and even offered to “Skype” me in order to resolve my problems quickly. I work in the Telco industry, on services mainly, and I regularly see the exact opposite, so this was a very pleasant surprise, it did not take long and my system was back up and working again. Thank–you again to Darren for your help and support, you are an asset to your company.”

 

“I have taken the time to write this letter of commendation to all the staff at LILIN.  Since we have been using you as a supplier, we have benefited greatly in all aspects of service.  Your sales team is second to none, explaining your company’s procedure clearly from the outset enabling us to complete our administration and business, in a professional manner ensuring the correct results are being delivered to our clients from us.I would like to mention the high quality, on-going technical support and training we receive from your staff, who has never once let our engineers down whether they're on site and under the pressure of time, or simply searching for the right information to quote.  We are happy that as a business we now have an even greater opportunity of maintatining our status of a leading and highly respected CCTV company.”

 

“Jon, Just a quick note to say THANK YOU  very much for the efficient service you have being providing, specially on the 2 faulty items under warrantee.  We are all very quick to criticise but its nice to appreciate good service, specially on fast turn round which made our maintenance with my client very acceptable. Thanks again and please forward our thanks to the rest of the team involved.“
 

“Just a quick note to say thanks for the recent service you have given us.  We have used LILIN for about four years now and have always found the product and services given by you to be first class.  It is reassuring that we can rely upon a supplier to deliver the goods when they say they will and should problems arise suitable alternatives are always offered.  I look forward to continuing business with you in the future."