Product Returns

It is the responsibility of the customer to return any faulty item to our repair centre. In order to do this you must first complete a Returns Authorisation Form, Customer Services will then issue you with a Returns Number which you must use when you ship the item to us. Failure to obtain the correct authorisation will result in the item being returned to you.

We will repair or replace the faulty product as quickly as possible and return the item to you at our cost. If no fault is found we will contact you to report this and request authorisation to return the product to you, in this instance you will be liable for the delivery charges. 

In the unlikely event of an out of box failure please contact our sales team and ask about our advance replacement policy, any product 28 days older than the invoice date will not be covered by the advance replacement facility. Alternatively, please complete the Advance Replacement Form and return to Customer Services.