Knowledge Base


The knowledge base is specifically designed to address the needs of our customers, our end users and our Approved Solution Providers.

This area provides valuable on-line information tools and powerful, time-saving service and support features, all with one goal in mind: to deliver the highest level of customer satisfaction.

Whether you are a customer with a direct relationship with us, or one of our end users or Approved Solution Providers our aim is to provide the best possible service experience and is built on our philiosophy of 'Creativity, Progress & Excellence'.

CCTV Essentials

Q » Understanding Back Light Compensation

Q » Understanding Lux

Q » A Guide to CCTV Cameras

Q » The Importance of Good Connections

Q » Infrared Lighting in CCTV Systems

Q » What does IR do?

Q » About IP Ratings

Q » Different Types of Cable

Colour Cameras

Q » What is 'Wide Dynamic'?

Q » Can the Colour Cameras be wall mounted?

Digital Video Recorders

Q » Estimated Recording Speeds and Drive Sizes

Q » PDR-2160 Digital Video Recorder: Hard Disk Recording Data

Q » How do I view my PDR-2160 DVR across a network?

Q » What do I need to view pictures remotely?

Q » How do I do a firmware upgrade?

Q » Can I download audio onto a CD/USB?

Q » Can I save images from my PDR-2160 whilst viewing across a network?

Q » Can spot monitors on my PDR-2160 display multiple images?

Q » What manufacturers domes can I control using my PDR-2160?

Q » Where can I view the images saved on my CDR and USB?

Q » Do I need software for my PDR-2160 to playback images?

Q » How do I replace the installed version of the Monitor.exe for the RS Series DVR with a later version?

Q » How do I wire my PDR-2160 to multiple keyboards?

High Speed Dome Cameras

Q » How do i turn off or on the BLC?

Q » How can i get the auto pan function to work?

Q » How do I get presets working?

IR Cameras

Q » What is the expected bulb life of infrared illuminators?

Lenses

Q » What is the difference between video drive and direct drive lenses?

Q » What is the 'F'stop?